Reliable Message

Scripture Focus:
“An unreliable messenger stumbles into trouble, but a reliable messenger brings healing.”— Proverbs 13:17

Reflection:
Albert Mehrabian’s 7-38-55 Rule reminds us communication is much more than words. Only 7% of our message comes from what we say; 38% is shaped by our tone of voice, and a striking 55% by our body language. This means the majority of what we communicate is not spoken—it’s felt, seen, and experienced.

George Bernard Shaw, playwright and Nobel Prize winner in Literature in 1925, once said, “The single biggest problem in communication is the illusion that it has taken place.” How often do we assume others understand us, only to realize later that our message was lost or misunderstood? Whether on the field, at work, or in our families, breakdowns in communication can lead to confusion and conflict.

Reflection for Officials:
As sports officials, communication is at the heart of every decision, signal, and interaction. Mehrabian’s 7-38-55 Rule reminds us our effectiveness is determined not just by what we say, but by how we say it and how we present it.

Practical Ways to Use the 7-38-55 Principle:

• 7% Words:
• Use clear, concise language when reporting fouls, in crew discussions or making announcements.
• Avoid jargon that may confuse players and coaches.
• When explaining a ruling, choose words that are neutral and factual.
• 38% Tone of Voice:
• Maintain a calm, steady tone, especially in tense situations.
• Use volume appropriately—project confidence without sounding aggressive.
• Let our tone convey respect and authority, not frustration or impatience.
• 55% Body Language:
• Stand tall and use confident, open posture to signal decisiveness.
• Make eye contact when addressing players or coaches, showing attentiveness.
• Use clear, deliberate signals; avoid rushed or ambiguous movements, limiting arm movements.
• Facial expressions matter—show focus and professionalism, not annoyance or distraction.

Real-Life Application:
Officials communicate constantly—prior to the game, during pre-game warm-ups, through pre-snap signals, mechanics before, during and after plays, radio use among the crew, and Referee announcements. A breakdown in any of these areas can lead to confusion or conflict. By being intentional with words, tone, and body language, officials can prevent misunderstandings and foster respect among the crew, coaches, and players.

Questions for Reflection:

• Am I aware of how my body language affects my credibility on the field?
• Do I use my tone to de-escalate tense moments, or do I unintentionally add to the tension?
• How can I ensure my words, tone, and actions are consistent and reliable?

Prayer for Officials:

Lord, help me to be a reliable messenger on and off the field. Give me wisdom to choose my words carefully, patience to maintain a respectful tone, and self-awareness to use body language that builds trust. May my communication bring clarity, peace, and healing in every situation I face. Amen.